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At Asar, we want you to be happy with your purchase. If something isn’t right, we’re here to help. Please read our refund and exchange policy below:

1. When Can You Get a Refund or Exchange?

  • Damaged or Wrong Product: If your product arrives damaged or is not what you ordered, you can ask for a refund or exchange. Just send us clear photos of the product and the invoice.

  • Defective Product: If the product is faulty, you’ll need to return it to us in its original packaging. We’ll provide the return instructions once your complaint is approved.

2. How to Report a Problem

  • Contact us within 24 hours of receiving your order.

  • Share your order ID, product photos, and invoice via email or through our website’s contact form.

  • Complaints made after 24 hours won’t be accepted.

3. Refund Process

  • After we review your complaint, we’ll send instructions on how to return the product.

  • Refunds will be processed within 7 business days after we receive the product. The amount will be credited to your original payment method.

4. Exchange Process

  • For exchanges, let us know your order details and the reason for the exchange.

  • Exchanges depend on product availability and require the product to be in its original packaging.

5. Who Pays for Shipping?

  • If we sent the wrong or damaged product, we’ll cover the return shipping cost.

  • For other returns, you’ll need to pay for shipping. If the product isn’t in its original condition, extra handling charges may apply.

6. Important Notes

  • Used, opened, or tampered products can’t be refunded or exchanged.

  • Products bought online can’t be exchanged at retail stores.

  • Keep the original packaging and related documents until the issue is resolved.

Contact Us:

If you have questions or need help, email us or use the contact form on our website. We’re here for you.